URGENT HIRING Customer Service Associate | Online Shopping & E-Commerce | Camsur

Sutherland; Camarines Sur; On-site; PHP 223,000 - 335,000; Full time

Job summary

Sutherland in the Philippines is seeking a dedicated Customer Service Associate in Camarines Sur to provide exceptional support to clients in the online shopping and e-commerce space. This full-time role offers competitive pay and benefits.

You will respond to inquiries, troubleshoot issues, and collaborate with teams to ensure a seamless customer experience. English fluency and strong communication are essential for success in this role.

Qualifications

• Excellent communication and interpersonal skills for diverse customers.
• Strong problem-solving and critical thinking abilities.
• Proficient with computer systems and software.
• Fluency in English is required.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Troubleshoot and resolve various customer issues.
• Maintain accurate records of interactions and outcomes.
• Collaborate with cross-functional teams to ensure a seamless experience.
• Follow company policies and quality standards.

Skills

Customer service

Communication

Problem solving

English fluency

Computer skills

Job description

Sutherland is seeking a dedicated and customer-focused Customer Service Associate to join our dynamic team in Camarines Sur. As a Customer Service Associate, you will be responsible for providing exceptional support to our clients in the online shopping and e-commerce industry. This is a full-time position that offers competitive pay and benefits.

What you'll be doing

1. Responding to customer inquiries and concerns in a timely and efficient manner
2. Troubleshooting and resolving a variety of customer issues
3. Maintaining accurate records and documentation of customer interactions
4. Collaborating with cross-functional teams to ensure a seamless customer experience
5. Adhering to company policies, procedures, and quality standards

What we're looking for

1. Strong communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
2. Good problem-solving and critical thinking skills
3. Proficiency in using computer systems and software
4. A commitment to providing exceptional customer service and a genuine desire to exceed customer expectations
5. Fluency in English

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.