Customer Care Agent — Quick, Friendly Ecommerce Support

Magellan Solutions; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Magellan Solutions is seeking a Customer Care Agent in the Philippines to handle first level support across phone, email, and chat. You will respond to orders, follow up on tickets, and assist customers with basic FAQs while coordinating with the in-house team as needed.

Ideal candidates have at least 1 year in customer service, strong verbal and written communication, and comfort with e-commerce inquiries. Weekend coverage and extended hours may be required.

Qualifications

• At least 1-year customer service experience.
• Good verbal and written communication skills.
• Experience with E-commerce customer support is an advantage.
• Can handle phone, email, and chat support.
• Can handle questions via website comment section.

Responsibilities

• Handle first level customer support and escalate to in-house team as needed.
• Follow up on orders and existing status tickets.
• Answer basic FAQs (pre-sales).
• Check stock/inventory of products.
• Process warranty claims and assist with phone orders.

Skills

Customer service

Verbal communication

Written communication

E-commerce support

Phone/email/chat support

Problem escalation

Job description

Magellan Solutions is seeking a Customer Care Agent in the Philippines to handle first level support across phone, email, and chat. You will respond to orders, follow up on tickets, and assist customers with basic FAQs while coordinating with the in-house team as needed.

Ideal candidates have at least 1 year in customer service, strong verbal and written communication, and comfort with e-commerce inquiries. Weekend coverage and extended hours may be required.