Online Shopping Customer Support Specialist

Sutherland Philippines; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

Flexible scheduling

Performance incentives

Job summary

A leading customer service firm in Pampanga is seeking a Customer Service Associate for their Online Shopping & E-Commerce account. You will handle customer queries, resolve order issues, and ensure customers receive timely support. Ideal candidates should have at least 2 years of college education, excellent English communication skills, and experience with AI tools. Benefits include paid training, health benefits, and career development opportunities.

Qualifications

• Assist customers in setting up and troubleshooting devices.
• Address customer queries via phone, email, and web chat.
• Identify customer needs, research issues, and provide solutions.
• Maintain expertise in products and services.

Responsibilities

• Handle problems with orders, tracking missing items, and resolving refunds.

Skills

Excellent English written and verbal communication skills

Good customer service skills

Problem-solving skills

Working knowledge of computers

Hands-on experience using AI tools

Education

Finished at least 2 years in college

Job description

A leading customer service firm in Pampanga is seeking a Customer Service Associate for their Online Shopping & E-Commerce account. You will handle customer queries, resolve order issues, and ensure customers receive timely support. Ideal candidates should have at least 2 years of college education, excellent English communication skills, and experience with AI tools. Benefits include paid training, health benefits, and career development opportunities.