E‑Commerce Customer Care Specialist (Multichannel)

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service firm in the Philippines is seeking a Customer Service Representative to provide exceptional support via email, chat, or phone. This role involves managing inquiries and resolving issues while maintaining accurate records of interactions. Candidates should have a High School Diploma, strong English proficiency, and communication skills, with a preference for those with up to 2 years of experience. Join our collaborative team to enhance customer satisfaction.

Qualifications

• 0–2 years of customer service experience is preferred.
• Ability to handle multiple tasks and prioritize efficiently.
• Empathetic, patient, and solutions-oriented personality.

Responsibilities

• Provide exceptional customer service support via email, chat, or phone.
• Manage customer inquiries, complaints, and feedback in a professional manner.
• Assist in resolving issues promptly to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and service delivery.

Skills

Strong English language proficiency

Excellent communication skills

Education

High School Diploma or equivalent

Job description

A leading customer service firm in the Philippines is seeking a Customer Service Representative to provide exceptional support via email, chat, or phone. This role involves managing inquiries and resolving issues while maintaining accurate records of interactions. Candidates should have a High School Diploma, strong English proficiency, and communication skills, with a preference for those with up to 2 years of experience. Join our collaborative team to enhance customer satisfaction.