Online Shopping CSR — Flexible Hours & Growth

Sutherland; Palayan; On-site; PHP 234,000 - 335,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependents

Flexible scheduling

Performance incentives

World-class virtual support

Career development & advancement

Job summary

Sutherland is hiring a Customer Service Associate for our Online Shopping & E-Commerce account in Palayan. You will handle order-related inquiries, support returns and refunds, and help customers change or cancel orders to ensure a seamless shopping experience.

You should have strong English communication, basic computer literacy, and hands-on experience with AI tools like ChatGPT. We value problem-solving, reliability, and customer-centric service.

Qualifications

• 2 years of college completed or high school graduate with relevant experience
• Excellent English written and verbal communication
• Working knowledge of computers
• Strong customer service and problem-solving skills
• Hands-on experience using AI tools such as ChatGPT

Responsibilities

• Handle order-related inquiries for online shopping and ecommerce
• Assist with returns, refunds, and processing
• Guide customers to change or cancel orders as needed
• Maintain productivity and quality metrics
• Adhere to company values and program guidelines

Skills

Customer service

English (written/verbal)

Computers

Problem solving

AI tools

Education

Two years college

High school diploma + experience

Tools

ChatGPT

Job description

Sutherland is hiring a Customer Service Associate for our Online Shopping & E-Commerce account in Palayan. You will handle order-related inquiries, support returns and refunds, and help customers change or cancel orders to ensure a seamless shopping experience.

You should have strong English communication, basic computer literacy, and hands-on experience with AI tools like ChatGPT. We value problem-solving, reliability, and customer-centric service.