E-Commerce/ Bpo Hiring - Costumer Service Representative

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting company in Pasig is seeking a Customer Service Representative to handle inquiries via calls, chat, and email. This full-time on-site role requires a high/senior high school education but no prior experience is needed. Key responsibilities include providing accurate information, resolving customer concerns, and meeting performance metrics. Benefits include equity incentives and government-mandated benefits like the 13th month pay.

Qualifications

• Must be able to assist customers via calls, chat, and email.
• Should meet performance metrics including response time and customer satisfaction.
• No prior experience necessary.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process account updates, order tracking, and troubleshooting requests.
• Meet performance metrics including accuracy and customer satisfaction.

Skills

Detail-oriented

Customer-focused

Effective communication

Education

High/Senior High School

Job description

E-Commerce/ Bpo Hiring - Costumer Service Representative

Crescendo Staffing and Business Consulting Inc.

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Working Location

Ground Flr, Bridgetowne Central Park. H3VP+PQC, Pasig, 1609 Metro Manila, Philippines