E-Commerce/ Bpo Hiring - Costumer Service Representative

Crescendo Staffing and Business Consulting Inc.; Taguig; Sur place; PHP 223 200 - 334 800; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Sick Leave

Vacation Leave

Résumé du poste

A leading staffing and consulting firm in the Philippines is seeking a detail-oriented and customer-focused Call Center Representative to join their team. This role involves assisting customers through various channels such as chat, email, and ticketing systems. The representative will be responsible for providing accurate information, resolving customer concerns, and ensuring a positive experience. The position is full-time, onsite, and requires shifting schedules. Competitive benefits are offered.

Qualifications

• Detail-oriented and customer-focused with effective communication skills.
• Experience in providing customer support via various channels.

Responsabilités

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Connaissances

Customer service orientation

Detail-oriented

Problem-solving skills

Description du poste

Description

Job Description

Benefits

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Time Off & Leave

• Sick Leave, Vacation Leave

Description

WAVE 1:

Call Center Representative - Voice & Non-Voice Call Center Representative

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.