Dynamic Call Center Customer Service Agent (Flexible Shifts)

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 223,000 - 357,000; Full time

Job summary

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role requires a high school diploma, ability to work independently and in a team, and flexibility to work various shifts, including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate with enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Teamwork

Accuracy

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role requires a high school diploma, ability to work independently and in a team, and flexibility to work various shifts, including nights and weekends.