Customer Service Champion — Call Center

iQor

Mabalacat

On-site

PHP 167,000 - 279,000

Full time

3 days ago

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Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. The role involves handling a high volume of calls, listening to customers to understand their needs, and delivering accurate and efficient responses.

The team strives for first call resolution, meets productivity and quality standards, and fosters a supportive work environment.

Qualifications

Experience in customer service in a transaction-based environment such as a call center or retail location.
Ability to work independently and in a team environment.
Predictable and consistent attendance is an essential function of this position.
You have the flexibility to work any shift, including nights and especially weekends.

Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about our clients products and services.