Energetic Call Center Agent: Top-Notch Customer Service

iQor (branded as iQor CXBPO™); Davao del Sur; Hybrid; PHP 240,000 - 300,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The role handles a high volume of calls, aiming for a positive caller experience and accurate information.

Agents must be able to work independently or in a team, maintain consistent attendance, and be flexible to work different shifts including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail).
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm.
• Build lasting relationships with clients and customers.
• Meet call center productivity and quality standards.
• Strive for first call resolution and ownership of issues.
• Follow instructions for one-call resolutions and provide accurate responses.
• Educate customers about products and services.

Skills

Customer service

Teamwork

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The role handles a high volume of calls, aiming for a positive caller experience and accurate information.

Agents must be able to work independently or in a team, maintain consistent attendance, and be flexible to work different shifts including nights and weekends.