Customer Service Agent – Growth, Training & Great Pay

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 201,000 - 279,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking a polite, professional Customer Service Call Center Agent to represent our clients with remarkable service over the phone. You will handle a high volume of calls and strive for a positive caller experience.

Join a team that values dependable attendance, teamwork, and accuracy, with opportunities for growth and flexible shifts, including nights and weekends. Training is provided to help you excel and advance within the company.

Qualifications

• Experience in customer service in a call center or retail setting preferred.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy to customers.
• Build lasting relationships with clients, customers, and team members based on trust.
• Understand and strive to meet call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Communicate and follow instructions for one-call resolution.
• Deliver amazing customer service through timely resolution of inquiries.
• Educate customers about our clients' products and services.

Skills

Customer service

Team player

Attendance reliability

Communication skills

Empathy

Education

High school diploma

Job description

iQor (branded as iQor CXBPO™) is seeking a polite, professional Customer Service Call Center Agent to represent our clients with remarkable service over the phone. You will handle a high volume of calls and strive for a positive caller experience.

Join a team that values dependable attendance, teamwork, and accuracy, with opportunities for growth and flexible shifts, including nights and weekends. Training is provided to help you excel and advance within the company.