Customer Service Trainee: Growth, Training & Impact

iQor; Mabalacat; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Zusammenfassung

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service via phone. You will handle high-volume calls, listen to customers to understand their needs, and provide accurate and efficient responses.

The role emphasizes empathy, collaboration, and the ability to work a flexible shift, including nights and weekends, in a production environment. On-site attendance is required to meet objectives.

Qualifikationen

• Must demonstrate empathy and compassion.
• Able to work independently and in a team.
• Experience in a production environment.
• Maintain accuracy and production standards.
• Physical attendance is essential.
• Ability to work nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy.
• Place outbound calls and engage with clients.
• Build relationships with customers and colleagues based on trust.
• Meet call center metrics and deliver consistent service.
• Strive for first call resolution and own customer issues.
• Educate customers about products and services.

Kenntnisse

Empathy

Teamwork

Independent work

Accuracy

Attendance

Shift-flexible

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service via phone. You will handle high-volume calls, listen to customers to understand their needs, and provide accurate and efficient responses.

The role emphasizes empathy, collaboration, and the ability to work a flexible shift, including nights and weekends, in a production environment. On-site attendance is required to meet objectives.