Customer Service Call Center Specialist (Flexible Shifts)

iQor, Inc.; Dasmariñas; On-site; PHP 207,000 - 317,000; Full time

Job summary

iQor, Inc. in Dasmariñas, Philippines, is seeking polite and professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone.

You will handle a high volume of inbound and outbound calls, strive for first-call resolution, and maintain accurate and efficient responses. We value empathy, reliability, and the ability to work independently or in a team.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location is preferred.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet call center metrics while providing excellent and consistent service.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of inquiries.

Skills

Call center experience

Empathy

Team player

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. in Dasmariñas, Philippines, is seeking polite and professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone.

You will handle a high volume of inbound and outbound calls, strive for first-call resolution, and maintain accurate and efficient responses. We value empathy, reliability, and the ability to work independently or in a team.