Customer Service Agent: Growth Path, Training & Rewards

iQor

Mabalacat

On-site

PHP 167,000 - 279,000

Full time

5 days ago

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Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. You will handle a high volume of inbound or outbound calls and strive to create a positive experience for every caller.

The role requires empathy, independence and teamwork, with flexible shifts including nights and weekends. A high school diploma or equivalent is required, and you will be expected to maintain accuracy,

Qualifications

Experience in customer service in a transaction-based environment such as a call center or retail location.
Ability to work independently and in a team environment.
Maintain accuracy and production standards.
Predictable and consistent attendance is essential.
Flexible to work any shift, including nights and weekends.

Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients and customers based on trust and reliability.
Meet productivity and quality standards.
Strive for first call resolution and take ownership of customer needs.
Deliver amazing customer service through timely resolution of inquiries.