Customer Service Call Center Agent — Flexible Shifts

iQor; Mabalacat; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor in the Philippines is hiring a polite and professional Customer Service Call Center Agent to represent clients’ brands by delivering remarkable service over the phone. You will handle a high volume of calls, listen to customers, and provide accurate responses while aiming for first-call resolution.

The role requires a HS diploma and strong communication, with flexibility to work varied shifts including nights and weekends. Join a team that values growth and reliable performance.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service in a call center or retail preferred.
• Ability to work independently and in a team.
• Regular, predictable attendance is essential.
• Willingness to work night and weekend shifts.

Responsibilities

• Handle inbound calls and greet customers with energy and empathy.
• Place outbound calls and communicate clearly and professionally.
• Build lasting relationships with customers and team members.
• Strive to meet or exceed call center metrics and deliver consistent service.
• Meet productivity and quality standards and take ownership of customer needs.
• Educate customers about products and services.

Skills

Customer service

Team player

Attention to detail

Flexible scheduling

Education

High school diploma

Job description

iQor in the Philippines is hiring a polite and professional Customer Service Call Center Agent to represent clients’ brands by delivering remarkable service over the phone. You will handle a high volume of calls, listen to customers, and provide accurate responses while aiming for first-call resolution.

The role requires a HS diploma and strong communication, with flexibility to work varied shifts including nights and weekends. Join a team that values growth and reliable performance.