Customer Service Agent - Inbound/Outbound Support

iQor (branded as iQor CXBPO™); Mabalacat; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone in the Philippines. You will handle high volumes of calls and strive to create positive experiences for every caller.

The role requires empathy, teamwork, accuracy, and reliability, with the flexibility to work any shift, including nights and weekends. High school diploma or equivalent is required, with training provided.

Qualifications

• Customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Call center experience

Team player

Accuracy

Attendance

Flexible shifts

Education

High school diploma/GED

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone in the Philippines. You will handle high volumes of calls and strive to create positive experiences for every caller.

The role requires empathy, teamwork, accuracy, and reliability, with the flexibility to work any shift, including nights and weekends. High school diploma or equivalent is required, with training provided.