Duty Manager

Fairmont Hotels & Resorts; Makati; On-site; PHP 446,000 - 781,000; Full time

Job summary

Fairmont Makati is seeking a Front Office professional to maintain high standards of guest service in a luxury Manila hotel. The role emphasizes welcoming guests, adherence to Brand Standards, and balancing operational and administrative tasks for the Front Office team.

Candidates should have a hospitality degree, 3+ years in service with at least 1 year in a similar role, and proficiency with a Property Management System in a multicultural environment.

Qualifications

• Graduate of a Degree in Hospitality Management or any related field is an asset.
• Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
• Operational knowledge and proficiency in a Property Management System.
• Multicultural awareness and ability to communicate with all levels of employees.

Responsibilities

• Demonstrates that Front Office Standard Operating Policies and Procedures are performed in all interactions.
• Provides a warm welcome and assists guests according to Brand Standards.
• Maintains balance in operational, administrative and colleague needs by guiding and motivating the Front Office team.

Skills

Customer service

Multicultural awareness

Communication skills

Education

Hospitality management degree

Tools

Property Management System

Job description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards.
• Maintainsthe balance inoperational, administrative and colleague needs by providing guidance and motivation to the Front Office team.

Qualifications

• Graduate of a Degree in Hospitality Management or any related field is an asset.
• Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
• An operational knowledge and proficiency in Property Management System.
• Multicultural awareness and able to work with people from diverse cultures, and with ability to communicate with all levels of employees