Guest Service Agent - Fairmont

Fairmont Hotels & Resorts; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Fairmont Makati in Manila’s financial district seeks a Guest Services associate. You will greet guests, respond to inquiries, and deliver service that upholds the hotel’s standards and luxury guest experience.

In this on-site role, you’ll assist with check-in and check-out, coordinate with other departments to fulfill guest requests, and ensure accurate data and billing. A hospitality degree and at least one year in guest services are preferred; proficiency with Microsoft Office and Opera PMS is

Qualifications

• Hospitality degree is an asset.
• Minimum 1 year of guest services experience is advantageous.
• Excellent verbal and written communication and detail orientation.

Responsibilities

• Greet guests and respond to inquiries, delivering service aligned with hotel standards.
• Assist with check-in and check-out with accuracy of data and billing.
• Coordinate with different departments to meet guests' needs.

Skills

Guest service

Communication

Attention to detail

Opera PMS

Education

Hospitality degree

Tools

Microsoft Office

Opera PMS

Job description

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.