Outlet Manager - In Room Dining

Fairmont Hotels & Resorts; Makati; On-site; PHP 2,000,000 - 3,200,000; Full time

Job summary

Fairmont Makati in Manila is seeking a seasoned hotel manager to oversee guest services, operations, and standards across outlets.

You will lead budgeting, reporting, and Micros system tasks while developing colleagues' performance and planning capabilities.

Ideal candidates bring five years of luxury hotel management experience, a hospitality degree, and strong loyalty program knowledge, with excellent service orientation.

Qualifications

• Graduate with a degree in Hospitality Management or related field.
• Minimum five years of relevant managerial experience in a luxury hotel is an asset.
• Service-oriented with strong guest service skills; ability to lead colleagues.
• Strong knowledge of loyalty programs, Opera, and MS Office.

Responsibilities

• Ensure quality guest service per corporate, regional, and local standards through daily inspections.
• Prepare reports, maintain records, participate in budgeting, and monitor Micros system.
• Train and develop decision-making skills, performance management techniques, and function planning abilities of colleagues.

Skills

Guest service

Leadership

Budgeting

Decision-making

Education

Hospitality Management degree

Tools

Opera

MS Office

Job description

Job Description

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Ensures quality guest service that adheres to the corporate, regional, and local standards through daily inspection of outlet functions and operations.
• Prepares reports by ensuring they are maintained and accurate, participates in the budgeting process, and monitors Micros system.
• Trains and develops decision-making skills, performance management techniques, and function planning abilities of colleagues.

Qualifications

• Graduate with a Degree in Hospitality Management or any related field is an advantage.
• A minimum of five (5) years of relevant managerial experience in a luxury hotel is an asset.
• Service-oriented, high guest service skills, talent, knowledge, and ability to lead colleagues to excellence.
• Strong working knowledge of loyalty programs, Opera, and MS Office applications.