Guest Service Agent

RAFFLES; Makati; On-site; PHP 201,000 - 335,000; Full time

Job summary

Raffles Makati is seeking a front desk receptionist to warmly welcome guests and respond to inquiries in line with hotel standards. You will assist with check-in and check-out, ensuring accurate data and billing while maintaining a visible reception presence.

The role emphasizes verbal and written communication, service-mindedness, and meticulous attention to detail, contributing to a seamless guest experience in Manila's financial district.

Qualifications

• Degree in Hospitality Management is an asset.
• Minimum of one year of relevant experience in guest services.
• Excellent verbal and written communication skills.
• Service-oriented mindset and keen attention to detail.

Responsibilities

• Assists, greets, and welcomes guests by responding to inquiries and needs, aligning with hotel standards.
• Helps check in and check out guests with data accuracy and billing.
• Ensures presence at the reception desk and coordinates with departments to meet guests' needs.

Skills

Guest services experience

Verbal communication

Written communication

Attention to detail

Service orientation

Education

Hospitality Management degree (asset)

Tools

Microsoft Office

Opera Property Management Software

Job description

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs,and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.