Document Management Specialist

Boehringer Ingelheim GmbH; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Boehringer Ingelheim GmbH is seeking a Specialist to support the lifecycle management of both controlled and non-controlled documents within the e-DMS. You will coordinate document flows, ensure data quality, and assist authors and signatories while adhering to SLAs and standards.

Ideal candidates bring a Bachelor’s degree in a related field, fluency in English, and strong MS Office skills. This role emphasizes attention to detail, proactive communication, and collaboration in a shared services

Qualifications

• Bachelor’s degree in Business, Finance, or a related field is required.
• Fluent in English with strong spoken and written communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Visio, PowerPoint).
• Detail-oriented, proactive, good coordination and interpersonal abilities.
• Background in shared service centers or Document Management Systems is a plus.

Responsibilities

• Support the lifecycle management of Boehringer Ingelheim’s controlled and non-controlled documents.
• Coordinate documents and communicate proactively with requestors.
• Ensure documents meet defined data quality standards and SLA requirements.
• Support continuous improvement initiatives within the team.
• Handle end-to-end incident management in MyServices.

Skills

Fluent in English

Interpersonal skills

Communication skills

Coordination skills

Team player

Attention to detail

Education

Bachelor’s Degree in Business, Finance or related field

Tools

MS Word

MS Excel

MS Visio

MS PowerPoint

Job description

The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.

Duties & Responsibilities

• Support the management of document lifecycle for Boehringer Ingelheim’s controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA’s.
• Handle the coordination of documents and conduct proactive communication with the requestors.
• Ensures that documents received and handled adheres to the defined quality standards.
• Support CI initiatives of the team by proposing improvements and standardizations.
• Handle end-to-end incident management in MyServices.

About our Future Employee

• Bachelor’s Degree in Business, Finance, or any similar programs.
• Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.
• Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint).
• Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.
• Background in continuous improvement process is an advantage.
• Experience in a shared service center is an advantage.
• Background in Document Management System landscape is an advantage.
• Amenable to work in mid-shift schedule.