Document Lifecycle Specialist — e-DMS & SLA Expert

Boehringer Ingelheim GmbH; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Boehringer Ingelheim GmbH is seeking a Specialist, Doc Unit Services to support lifecycle management of controlled and non-controlled documents using Boehringer’s e-DMS. You will coordinate documents, ensure data quality, and maintain SLA commitments while delivering high-quality service.

The role emphasizes cross-functional collaboration, attention to detail, strong communication, and a proactive approach to process improvements within a Shared Services environment.

Qualifications

• Bachelor’s degree in Business, Finance, or similar.
• Fluent in English; strong verbal & written communication.
• Proficient in MS Office (Word, Excel, Visio, PowerPoint).
• Detail-oriented, proactive, and strong coordination.
• CI/process improvement background is a plus.
• Experience in a Shared Services center is an advantage.
• Background in Document Management System landscapes is an advantage.
• Amenable to mid-shift schedule.

Responsibilities

• Support document lifecycle management and quality standards.
• Coordinate documents and communicate proactively with requestors.
• Ensure received documents meet defined quality standards.
• Support CI initiatives by proposing improvements.
• Handle end-to-end incident management in MyServices.

Skills

Fluent English

Interpersonal skills

Strong communication

Team player

Attention to detail

Proactive

Critical thinking

Education

Bachelor's degree in Business, Finance, or related field

Tools

MS Word

MS Excel

MS Visio

MS PowerPoint

Job description

Boehringer Ingelheim GmbH is seeking a Specialist, Doc Unit Services to support lifecycle management of controlled and non-controlled documents using Boehringer’s e-DMS. You will coordinate documents, ensure data quality, and maintain SLA commitments while delivering high-quality service.

The role emphasizes cross-functional collaboration, attention to detail, strong communication, and a proactive approach to process improvements within a Shared Services environment.