Document Management Specialist 1

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking a Specialist, Doc Unit Services to support the lifecycle management of documents using the e-DMS system. You will coordinate documents, ensure quality, and assist authors and signatories in alignment with SLAs.

The role emphasizes data quality, timely communication with requestors, and continuous improvement within a shared services environment. Mid-shift availability and collaboration with the global team are expected.

Qualifications

• Bachelor’s degree in business, finance or related field.
• Fluent in English (verbal and written) with strong communication.
• Proficient in Microsoft Office applications (Word, Excel, Visio, PowerPoint).

Responsibilities

• Support management of document lifecycle for controlled/non-controlled documents and adhere to data quality standards.
• Coordinate documents and communicate proactively with requestors.
• Ensure documents meet defined quality standards.
• Contribute to CI initiatives by proposing improvements and standardizations.
• Handle end-to-end incident management in MyServices.

Skills

English fluency

Interpersonal skills

Communication skills

Teamwork

Attention to detail

Education

Bachelor’s Degree in Business/ Finance

Tools

MS Word

MS Excel

MS Visio

MS PowerPoint

Job description

The Position

The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.

Duties & Responsibilities

• Support the management of document lifecycle for Boehringer Ingelheim’s controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA’s.
• Handle the coordination of documents and conduct proactive communication with the requestors.
• Ensures that documents received and handled adheres to the defined quality standards.
• Support CI initiatives of the team by proposing improvements and standardizations.
• Handle end-to-end incident management in MyServices.

About our Future Employee

• Bachelor’s Degree in Business, Finance, or any similar programs.
• Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.
• Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint).
• Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.
• Background in continuous improvement process is an advantage.
• Experience in a shared service center is an advantage.
• Background in Document Management System landscape is an advantage.
• Amenable to work in mid-shift schedule.