Document Management Specialist 1

Boehringer Ingelheim Pharmaceuticals, Inc.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Boehringer Ingelheim GmbH is seeking a Specialist, Doc Unit Services to support lifecycle management of controlled and non-controlled documents using Boehringer’s e-DMS. You will coordinate documents, ensure data quality, and maintain SLA commitments while delivering high-quality service.

The role emphasizes cross-functional collaboration, attention to detail, strong communication, and a proactive approach to process improvements within a Shared Services environment.

Qualifications

• Bachelor’s degree in Business, Finance, or similar.
• Fluent in English; strong verbal & written communication.
• Proficient in MS Office (Word, Excel, Visio, PowerPoint).
• Detail-oriented, proactive, and strong coordination.
• CI/process improvement background is a plus.
• Experience in a Shared Services center is an advantage.
• Background in Document Management System landscapes is an advantage.
• Amenable to mid-shift schedule.

Responsibilities

• Support document lifecycle management and quality standards.
• Coordinate documents and communicate proactively with requestors.
• Ensure received documents meet defined quality standards.
• Support CI initiatives by proposing improvements.
• Handle end-to-end incident management in MyServices.

Skills

Fluent English

Interpersonal skills

Strong communication

Team player

Attention to detail

Proactive

Critical thinking

Education

Bachelor's degree in Business, Finance, or related field

Tools

MS Word

MS Excel

MS Visio

MS PowerPoint

Job description

The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.

Duties & Responsibilities

• Support the management of document lifecycle for Boehringer Ingelheim’s controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA’s.
• Handle the coordination of documents and conduct proactive communication with the requestors.
• Ensures that documents received and handled adheres to the defined quality standards.
• Support CI initiatives of the team by proposing improvements and standardizations.
• Handle end-to-end incident management in MyServices.

About our Future Employee

• Bachelor’s Degree in Business, Finance, or any similar programs.
• Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.
• Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint).
• Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.
• Background in continuous improvement process is an advantage.
• Experience in a shared service center is an advantage.
• Background in Document Management System landscape is an advantage.
• Amenable to work in mid-shift schedule.