Global LMS Operations & Insights Specialist

Boehringer Ingelheim GmbH; Philippines; Hybride; PHP 300 000 - 540 000; Plein temps

Résumé du poste

Boehringer Ingelheim GmbH is seeking an LMS - LOS Admin Specialist to manage day-to-day LOS operations, ensure accurate learning data, and support global end users. You will work with cross‑functional teams to drive process improvements and maintain compliance with global standards.

You will administer training courses, reports, and profiles, troubleshoot LOS issues, and help onboard and upskill internal teams. Strong Excel and Office skills are essential.

Qualifications

• 1–2 years experience in LMS administration (SuccessFactors, Cornerstone or similar).
• Experience in a business service center or shared services environment supporting global clients.
• Familiarity with GxP or other regulated environments is a plus.
• Strong communication, proactive collaboration, and data presentation skills.

Responsabilités

• Monitor and manage service requests via MyServices ticketing tool.
• Maintain LOS: create courses, assign/remove profiles, manage content, run LOS reports, and maintain records.
• Troubleshoot LOS issues and deliver accurate resolutions.
• Collaborate with SMEs and stakeholders to set up and maintain learning activities.
• Deliver proactive communication to customers and stakeholders.
• Generate scheduled and ad hoc reports to support compliance and business needs.
• Adhere to SLAs to ensure timely processing and closure of requests.
• Maintain and update LOS process documentation and manuals.
• Assist in planning, testing, and implementing LOS enhancements or configuration changes.
• Ensure compliance with standards including GxP.

Connaissances

LMS administration

Data analysis

Communication skills

Collaborative work

Outils

Microsoft Office

Excel

Word

PowerPoint

Description du poste

Boehringer Ingelheim GmbH is seeking an LMS - LOS Admin Specialist to manage day-to-day LOS operations, ensure accurate learning data, and support global end users. You will work with cross‑functional teams to drive process improvements and maintain compliance with global standards.

You will administer training courses, reports, and profiles, troubleshoot LOS issues, and help onboard and upskill internal teams. Strong Excel and Office skills are essential.