Customer Success Coordinator - WFH

Cloudstaff; Philippines; Remote; PHP 300,000 - 600,000; Full time

Benefits offered by this job

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Job summary

Cloudstaff in the Philippines seeks an operations-oriented dispatch coordinator to manage daily schedules for 15-20 production team members and 8 project managers, coordinating field teams in real time and ensuring efficient service delivery. You will plan routes, update job tickets, liaise with customer service, and adapt quickly to surge periods, holidays, and overtime.

The role requires attention to detail, punctuality, and strong communication, with data entry and records maintenance as part

Qualifications

• Overtime may be required and some holidays; flexibility is essential.
• Strong listening skills and a positive attitude are needed.
• Ability to communicate accurately and concisely.
• Must be punctual, multi-task and reliable.
• Experience in dispatching is desirable.
• Act as liaison between coordinators and teams for proper job handling.
• Maintain logs and data in computer systems.
• Plan routes and scheduling based on priorities and location.

Responsibilities

• Manage daily work schedule for 15-20+ production team members and 8 project managers.
• Maintain production planner and fill gaps due to cancellations to maximize capacity.
• Supervise vehicle and equipment movement.
• Coordinate with customer service to ensure proper job handling.
• Update job tickets and enter data into systems.
• Plan routes to service calls based on availability, skills, and location.

Skills

Multitasking

Communication

Time management

Reliability

Liaison

Education

High School Diploma

Tools

Data entry

Scheduling software

Database systems

Job description

A results-oriented operations professional specializing in high-demand, surge-driven environments. This role requires the ability to manage multiple priorities simultaneously, support field teams in real time, and ensure seamless customer communication. The ideal candidate demonstrates quick thinking, strong problem-solving skills, and the ability to pivot efficiently as operational needs evolve. Exceptional attention to detail and composure under tight timelines are essential.

This position requires full flexibility, including availability for overtime and adaptable scheduling based on business needs. Candidates must be comfortable working extended hours during peak surge periods and adjusting shifts as operational demands require.

Main Duties and Responsibilities:

• Efficiently managing and supporting the daily work schedule of approximately 15-20+ production team members and 8 project managers.
• Ensures the production planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling to maximize capacity planning.
• Manage and supervise vehicle and equipment movement
• Working closely with the customer service coordinators to ensure the essential actions are taken to ensure that each job is handled correctly
• Updating job tickets as necessary
• Efficiently and effectively planning routes to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the database. Identifies issues/problems/concerns regarding production team and call-center productivity based on continual communication and working with technicians and the call center. Informs department Manager and/or area management of issues/problems/concerns requiring their attention and action.
• Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.

Qualifications & Requirements

• High School Diploma required
• Must be able to work overtime as needed and some holidays
• High level of listening skills and positive attitude
• Ability to communicate accurately and concisely
• Must be punctual, multi-task and reliable
• Prior experience dispatching is desirable.
• Can act as a liaison between coordinators and teams to ensure proper job handling.
• Can manage and supervise vehicle and equipment movements.
• Will be updating job tickets, entering data into computer systems, and maintaining logs and records.
• Can identify and address issues related to production team and call-center productivity
• Can utilize the latest information in the database for planning and decision-making
• Able to understand and address customer needs through efficient scheduling and route planning.