Service Coordinator

Alarm Data Security System Inc.; Makati; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Company events

Life insurance

Opportunities for promotion

Paid training

Promotion to permanent employee

Job summary

Alarm Data Security System Inc. is seeking a highly organized Service Coordinator to manage daily service activities in a fast-paced environment. You will create logs, coordinate with customers and technicians, and monitor requests to ensure timely completion.

The role requires strong communication, organization, and multitasking skills, with proficiency in MS Office and willingness to work flexible hours as needed. Join a growing team and contribute to efficient service delivery.

Qualifications

• Bachelor's degree or college diploma preferred
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Customer-oriented with a professional and positive attitude
• Proficient in Microsoft Office and basic reporting tools
• Ability to multitask and prioritize work in a fast-paced environment
• Strong attention to detail and accuracy
• Ability to coordinate effectively with customers, technicians, and internal departments
• Willing to work flexible hours when required.

Responsibilities

• Receive, record, and monitor customer service requests and work orders
• Communicate with customers regarding service appointments, schedules, requirements, and updates
• Coordinate closely with dispatchers, service teams, and other departments to ensure smooth job execution
• Monitor the status and progress of ongoing service requests
• Follow up on pending, delayed, or incomplete service jobs
• Ensure that service records and customer information are accurate and updated
• Assist in resolving customer concerns and elevate issues when necessary
• Coordinate the manpower, equipment, materials, and other service requirements
• Prepare daily, weekly, and monthly monitoring reports
• Maintain good communication with customers and internal teams

Skills

Organizational skills

Time management

Communication skills

Customer orientation

MS Office

Multitasking

Detail-oriented

Coordination

Flexibility

Education

Bachelor's degree or college diploma in Business Administration, Operations, Management, or related field

Tools

Microsoft Office

Reporting tools

Job description

About the role

We are looking for a highly organized and customer-focused Service Coordinator to manage and coordinate daily service activities. The role involves creation of logs in internal application, coordinating with customers and technicians, monitoring service requests, and ensuring that all jobs are completed efficiently and on time.

Key responsibilities

• Receive, record, and monitor customer service requests and work orders.
• Communicate with customers regarding service appointments, schedules, requirements, and updates.
• Coordinate closely with dispatchers, service teams, and other departments to ensure smooth job execution.
• Monitor the status and progress of ongoing service requests.
• Follow up on pending, delayed, or incomplete service jobs.
• Ensure that service records and customer information are accurate and updated.
• Assist in resolving customer concerns and elevate issues when necessary.
• Coordinate the manpower, equipment, materials, and other service requirements.
• Prepare daily, weekly, and monthly monitoring reports.
• Maintain good communication with customers and internal teams.

About you

• Bachelor's degree or college diploma in Business Administration, Operations, Management, or a related field is preferred.
• Previous experience in service coordination, operations, customer service, dispatching, or administration is an advantage.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Customer-oriented with a professional and positive attitude.
• Proficient in Microsoft Office and basic reporting tools.
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to coordinate effectively with customers, technicians, and internal departments.
• Willing to work flexible hours when required.

Benefits

• Company events
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee