Inbound Call Receptionist

vamasters, Inc.; Tangob; On-site; PHP 201,000 - 312,000; Full time

Job summary

vamasters, Inc. is seeking an Inbound Call Receptionist in Batangas to be the friendly first contact for customers. You will answer calls promptly, capture service needs, and guide prospects to book appointments using our CRM, while updating records and ensuring follow-ups are completed.

The role requires excellent spoken English, a warm phone manner, and reliable attendance to handle steady daily call volume and data entry tasks efficiently.

Qualifications

• Excellent spoken and written English with clear pronunciation.
• Proven experience in inbound calls and customer service.
• Able to build rapport quickly and guide callers to book appointments.
• Comfortable handling a steady daily volume of inbound calls.
• Fast data entry and quick adoption of new CRM systems.
• Punctual with an excellent attendance record.
• Independent and thorough with strong listening skills.

Responsibilities

• Answer every inbound call promptly and professionally so no customer inquiry is missed.
• Record accurate customer details (name, address, contact information, and issue).
• Turn inquiries into confirmed bookings by guiding callers toward scheduling a service appointment.
• Schedule, reschedule, and confirm appointments in our in-house CRM and calendar system.
• Enter and update customer records accurately after each call.
• Answer common questions about our services and explain next steps clearly.
• Return missed calls and follow up on voicemails quickly to capture every lead.
• Escalate urgent or complex requests to the team when needed.

Skills

Excellent spoken English

Inbound calls experience

Customer service

Appointment setting

Data entry

Punctual attendance

Tools

CRM software

Jobber

Housecall Pro

ServiceTitan

Job description

Job Summary:
We’ve created a role for a friendly, confident Inbound Call Receptionist to be the first voice our customers hear when they call. Our home services business receives a steady stream of inbound calls every day, and we need someone who answers quickly, understands what each caller needs, and turns inquiries into booked service appointments. You’ll do well here if you have excellent spoken English, a warm and professional phone manner, and the reliability to be there for every call.

Key Responsibilities:

• Answer every inbound call promptly and professionally so no customer inquiry is missed

• Find out each caller’s service needs and record accurate customer details (name, address, contact information, and issue)

• Turn inquiries into confirmed bookings by guiding callers toward scheduling a service appointment

• Schedule, reschedule, and confirm appointments in our in-house CRM and calendar system

• Enter and update customer records accurately after each call

• Answer common questions about our services and explain next steps clearly

• Return missed calls and follow up on voicemails quickly to capture every lead

• Escalate urgent or complex requests to the team when needed

Mandatory Skills:

• Excellent spoken and written English with clear, easy-to-understand pronunciation

• Proven experience in inbound calls, customer service, receptionist, or appointment setting roles

• Confident phone manner and the ability to build rapport quickly and guide callers to book

• Comfortable handling a steady daily volume of inbound calls

• Fast, accurate data entry and the ability to pick up new CRM and scheduling software quickly

• Highly punctual with an excellent attendance record

• Conscientious, thorough, and independent

• Strong communication and active listening skills

Preferred Skills:

• Sales or closing experience, especially turning inbound leads into booked appointments

• Experience in home services customer support or booking (e.g., pest control, cleaning, HVAC, plumbing)

• Experience handling calls with US or Canadian customers

• Familiarity with field service or CRM tools such as Jobber, Housecall Pro, ServiceTitan, or similar

• Experience using VoIP or softphone systems

• Ability to stay calm and helpful with stressed or urgent callers

Why Join Us:
Join a hands-on, growing business where your work makes a real difference every day. Every call you answer helps a customer get the help they need and helps our business grow. We value team members who show up consistently and deliver, and we’re looking for someone we can build a long-term working relationship with.