WE ARE HIRING: Director - Process Excellence (Hybrid / Flexible Schedule)

Gratitude Philippines; Manila; Hybrid; PHP 3,500,000 - 6,000,000; Full time

Job summary

Gratitude Philippines is seeking a strategic leader to drive process excellence for a major operation in Manila. This full-time role offers a hybrid setup in the Manila/Taguig area with flexible schedules including nights or weekends as required.

The candidate should hold a CSSBB, have 12–15 years in leadership and business analysis within BPO, and 8–10 years in data analytics, with strong Excel, PowerPoint, and communication skills. Start ASAP.

Qualifications

• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis (or related fields).
• Certified Lean Six Sigma Black Belt (CSSBB or equivalent).
• 12–15 years of leadership experience in business analysis roles.
• 12–15 years of operational and technical expertise in business reporting and management principles within the call center, BPO, or customer service industry.
• 8–10 years of hands-on data analytics experience.
• Deep to Expert proficiency in Microsoft Excel, MS Word, and MS PowerPoint.
• Exceptional written/verbal communication, process documentation, training delivery, and presentation skills.
• Amenable to working on a graveyard or flexible shifting schedule.

Skills

Leadership

Data analytics

Business analysis

Reporting

Excel

PowerPoint

Communication

Training

Presentation

Education

Bachelor's in Computer Applications

Post Graduate Certificate in Data Science & Business Analysis

Job description

Are you an expert in process transformation, data analytics, and Lean Six Sigma methodologies with extensive leadership experience in the BPO or customer service industry? We are looking for a strategic leader to drive process excellence for a major operation!

Location: Manila / Taguig Area (Hybrid setup) Schedule: Flexible / Shifting schedule as required by the business (May include nights, weekends, or holidays) Employment Type: Full-time (1 Headcount Available) Start Date: ASAP

KEY QUALIFICATIONS & REQUIREMENTS:

• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis (or related fields).
• REQUIRED: Certified Lean Six Sigma Black Belt (CSSBB or equivalent).
• 12–15 years of leadership experience in business analysis roles.
• 12–15 years of operational and technical expertise in business reporting and management principles within the call center, BPO, or customer service industry.
• 8–10 years of hands‑on data analytics experience.
• Deep to Expert proficiency in Microsoft Excel, MS Word, and MS PowerPoint.
• Exceptional written/verbal communication, process documentation, training delivery, and presentation skills.
• Amenable to working on a graveyard or flexible shifting schedule.

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