Digital Intake Support Specialist

Convergys; Mandaluyong; On-site; PHP 178,560 - 245,520; Full time

Job summary

A global service provider is seeking a Customer Service Advisor in Mandaluyong, Philippines. The role involves providing customer service support through inbound and outbound calls, addressing routine problems, and maintaining high service quality. Candidates should have a high school diploma and strong customer service orientation. This full-time position requires effective communication skills and the ability to work in a fast-paced environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation with effective communication skills.
• Ability to work as a team member and independently.

Responsibilities

• Provide customer service support and resolve routine problems.
• Clarify customer requirements and ensure service quality.
• Participate in activities to improve customer satisfaction.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global service provider is seeking a Customer Service Advisor in Mandaluyong, Philippines. The role involves providing customer service support through inbound and outbound calls, addressing routine problems, and maintaining high service quality. Candidates should have a high school diploma and strong customer service orientation. This full-time position requires effective communication skills and the ability to work in a fast-paced environment.