Customer Support Specialist

Convergys; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A global customer service firm is seeking a Customer Service Advisor in Quezon City. The role involves interacting with customers to provide support via calls or online channels. The ideal candidate will have a high school diploma, customer service experience, and strong communication skills. Responsibilities include resolving customer inquiries, maintaining accurate records, and ensuring quality service. This is a full-time position that may require shift flexibility.

Qualifications

• Preferred experience of three to six months in a customer service role.
• Ability to adapt to changing environments and work independently or as part of a team.
• Patience and professionalism in customer interactions.

Responsibilities

• Interface with customers through inbound and outbound calls.
• Provide resolutions to routine problems regarding products or services.
• Maintain accurate records and improve customer satisfaction.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global customer service firm is seeking a Customer Service Advisor in Quezon City. The role involves interacting with customers to provide support via calls or online channels. The ideal candidate will have a high school diploma, customer service experience, and strong communication skills. Responsibilities include resolving customer inquiries, maintaining accurate records, and ensuring quality service. This is a full-time position that may require shift flexibility.