Customer Support Advisor - Multichannel & KPI-Driven

Convergys; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

A leading global service provider is seeking a Customer Service Advisor in Davao City to support customers through inbound and outbound calls as well as online communications. The ideal candidate will have a high school diploma and experience in customer service, demonstrating strong communication skills and attention to detail. You will be responsible for meeting key performance indicators and ensuring customer satisfaction. This full-time position offers a dynamic work environment with opportunities for advancement.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Ensure service delivered meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements and provide resolutions.
• Listen attentively to customer needs and concerns.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A leading global service provider is seeking a Customer Service Advisor in Davao City to support customers through inbound and outbound calls as well as online communications. The ideal candidate will have a high school diploma and experience in customer service, demonstrating strong communication skills and attention to detail. You will be responsible for meeting key performance indicators and ensuring customer satisfaction. This full-time position offers a dynamic work environment with opportunities for advancement.