Digital Intake Customer Support Specialist

Convergys; Cagayan de Oro; On-site; PHP 200,880 - 279,000; Full time

Job summary

A global technology provider is seeking a Customer Service Advisor in Cagayan de Oro. The role involves interfacing with customers to provide support and resolve issues effectively. Candidates should have a high school diploma and strong customer service orientation. The position requires strong communication skills and the ability to adapt in a fast-paced environment. Joining this team offers an opportunity to enhance skills while helping well-known brands improve their businesses.

Qualifications

• Courteous and strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate effectively, both written and verbally.

Responsibilities

• Provide customer service support via inbound and outbound calls.
• Ensure service meets Key Performance Indicators.
• Build rapport with customers and address their needs.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Multi-tasking

Education

High school diploma

Job description

A global technology provider is seeking a Customer Service Advisor in Cagayan de Oro. The role involves interfacing with customers to provide support and resolve issues effectively. Candidates should have a high school diploma and strong customer service orientation. The position requires strong communication skills and the ability to adapt in a fast-paced environment. Joining this team offers an opportunity to enhance skills while helping well-known brands improve their businesses.