Customer Experience & Support Advisor

Convergys; Mandaluyong; On-site; PHP 167,400 - 279,000; Full time

Job summary

A global technology and services provider in Mandaluyong is seeking a Customer Service Advisor to deliver high-quality customer support through inbound and outbound communications. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Applicants should have a high school diploma and ideally some relevant customer service experience. Benefits include career growth opportunities in a dynamic company focused on technology-driven solutions.

Qualifications

• Three to six months of relevant experience preferred.
• Ability to rotate shifts as needed.
• Tolerance for repetitive work in a high production environment.

Responsibilities

• Provide customer service support and resolve routine problems.
• Ensure service delivery meets contractual KPIs.
• Document and retrieve information in the call tracking database.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global technology and services provider in Mandaluyong is seeking a Customer Service Advisor to deliver high-quality customer support through inbound and outbound communications. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Applicants should have a high school diploma and ideally some relevant customer service experience. Benefits include career growth opportunities in a dynamic company focused on technology-driven solutions.