Customer Care Specialist

Convergys; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Job summary

A global customer service provider is seeking a Customer Service Advisor in Mandaluyong. The role involves interfacing with customers through calls, providing support, and ensuring service meets KPIs. Candidates should have a high school diploma and strong customer service orientation. This position offers an opportunity to work in a dynamic environment where attention to detail and effective communication are crucial for success.

Qualifications

• High school diploma with relevant experience preferred.
• Curteous with a strong customer service orientation.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Clarify customer requirements and provide resolution.
• Maintain accurate documentation in databases.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global customer service provider is seeking a Customer Service Advisor in Mandaluyong. The role involves interfacing with customers through calls, providing support, and ensuring service meets KPIs. Candidates should have a high school diploma and strong customer service orientation. This position offers an opportunity to work in a dynamic environment where attention to detail and effective communication are crucial for success.