Digital Intake Customer Support Specialist

Convergys; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Job summary

A global customer service company is looking for a Customer Service Advisor for the Digital Intake team in Bacolod. The role involves providing outstanding customer support through various communication channels, resolving routine issues, and ensuring service meets key performance metrics. Ideal candidates have a high school diploma and possess strong communication skills, attention to detail, and the ability to adapt in a fast-paced environment. This is a full-time, on-site position with room for growth.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Ability to effectively communicate, both written and verbally.
• Skilled in multi-tasking and working independently.

Responsibilities

• Ensure service delivered meets contractual Key Performance Indicators.
• Clarify customer requirements and provide resolutions.
• Listen attentively to customer needs and concerns.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Flexibility and adaptability

Education

High school diploma

Job description

A global customer service company is looking for a Customer Service Advisor for the Digital Intake team in Bacolod. The role involves providing outstanding customer support through various communication channels, resolving routine issues, and ensuring service meets key performance metrics. Ideal candidates have a high school diploma and possess strong communication skills, attention to detail, and the ability to adapt in a fast-paced environment. This is a full-time, on-site position with room for growth.