Elite Multichannel Customer Support Specialist

Global Strategic; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Mandaluyong, Philippines is seeking a dedicated Customer Service Representative. The ideal candidate will manage a high volume of inbound and outbound calls, ensuring accurate documentation and a professional customer experience. Successful candidates will demonstrate strong verbal communication skills and a proven track record in a BPO environment. This role includes support across various channels, such as phone, email, and chat.

Qualifications

• Proven BPO voice account experience managing high-volume calls.
• Ability to follow structured call flows and escalation processes.
• High attention to detail in call logging and system updates.

Responsibilities

• Handle high volume of inbound and outbound calls.
• Provide customer support across multiple channels.
• Accurately document all call interactions in the CRM.

Skills

Strong verbal communication skills

Proficiency in CRM software

Attention to detail

Job description

A leading customer service provider in Mandaluyong, Philippines is seeking a dedicated Customer Service Representative. The ideal candidate will manage a high volume of inbound and outbound calls, ensuring accurate documentation and a professional customer experience. Successful candidates will demonstrate strong verbal communication skills and a proven track record in a BPO environment. This role includes support across various channels, such as phone, email, and chat.