Sales & Technical Support Specialist

E-Solutions IT Services; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

A service provider in IT is looking for a Customer Support Representative in Mandaluyong, Philippines. The ideal candidate will handle sales inquiries and provide technical support, ensuring high customer satisfaction. Essential qualifications include at least one year of BPO experience, strong communication skills, and a goal-oriented mindset. Candidates should have a background in sales and upselling as well as general technical troubleshooting abilities. This position offers a dynamic work environment.

Qualifications

• 1 year BPO experience including 6 months in Sales and 6 months in Technical Support.
• Strong skills in sales and upselling.
• Excellent communication and customer service skills.

Responsibilities

• Handle inbound/outbound sales and technical support inquiries.
• Promote and upsell products/services to meet sales targets.
• Document customer interactions in CRM systems.

Skills

Sales skills

Upselling

Technical support

Communication

Customer service

Job description

A service provider in IT is looking for a Customer Support Representative in Mandaluyong, Philippines. The ideal candidate will handle sales inquiries and provide technical support, ensuring high customer satisfaction. Essential qualifications include at least one year of BPO experience, strong communication skills, and a goal-oriented mindset. Candidates should have a background in sales and upselling as well as general technical troubleshooting abilities. This position offers a dynamic work environment.