Customer Experience Specialist: Resolve, Delight, Support

Alorica; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A global leader in customer service seeks a candidate for a phone support role in Makati, Philippines. The ideal candidate will provide customer service support by responding to client inquiries and resolving issues under supervision. Applicants must possess a High School Diploma or GED, relevant customer service experience, and familiarity with Microsoft applications. Strong communication skills and the ability to handle customer needs are essential. This role offers a supportive environment and a chance to make a positive impact on customer experiences.

Qualifications

• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred.
• Customer service experience is necessary.
• May require client specific bilingual language requirement.

Responsibilities

• Responds to requests and calls from customers related to client specific programs.
• Identifies and responds to customer’s needs based on designated procedures.
• Makes attempts to resolve issues and deescalate problems.

Skills

Customer service skills

Excellent oral and written communication skills

Strong interpersonal skills

Ability to use phone and computer systems

Knowledge of product/procedures

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

A global leader in customer service seeks a candidate for a phone support role in Makati, Philippines. The ideal candidate will provide customer service support by responding to client inquiries and resolving issues under supervision. Applicants must possess a High School Diploma or GED, relevant customer service experience, and familiarity with Microsoft applications. Strong communication skills and the ability to handle customer needs are essential. This role offers a supportive environment and a chance to make a positive impact on customer experiences.