Digital Intake Customer Support Specialist

Concentrix Philippines; Pale Benidicto Rizal; On-site; PHP 240,000 - 300,000; Full time

Job summary

Concentrix Philippines is hiring a Customer Service Advisor for Digital Intake in Iloilo. The role interfaces with customers via inbound/outbound calls and online channels, delivering service support and resolving routine issues related to client products or services.

Ideal candidates have a high school diploma, are courteous, and possess strong communication and PC/navigation skills. The position emphasizes empathy, accuracy, and teamwork in a fast-paced setting.

Qualifications

• High school diploma required or preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Clear written and verbal communication skills.
• Reliable with attention to detail.

Responsibilities

• Handle inbound/outbound calls or online inquiries to resolve customer issues.
• Meet contractual KPIs and ensure quality service.
• Clarify requirements and use resources to provide accurate resolutions.
• Greet customers professionally and maintain rapport.
• Maintain knowledge of client products/services and document interactions.
• Refer customers to published materials or senior staff when needed.
• Identify opportunities to offer additional products/services.
• Document and retrieve information in the call tracking system.

Skills

Customer service

Communication skills

PC navigation

Teamwork

Attention to detail

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix Philippines is hiring a Customer Service Advisor for Digital Intake in Iloilo. The role interfaces with customers via inbound/outbound calls and online channels, delivering service support and resolving routine issues related to client products or services.

Ideal candidates have a high school diploma, are courteous, and possess strong communication and PC/navigation skills. The position emphasizes empathy, accuracy, and teamwork in a fast-paced setting.