Customer Support Specialist

Concentrix; Iloilo City; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in Iloilo City is seeking a Customer Service Advisor to support customers via calls or online channels, resolving routine problems and ensuring quality service. You will greet clients professionally, document interactions, and leverage knowledge of products to assist and upsell where appropriate.

The role emphasizes teamwork, accuracy, and empathy to deliver satisfactory customer experiences in a fast-paced environment.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication skills.

Responsibilities

• Interact with customers via inbound/outbound calls or online as required.
• Clarify requirements and provide resolution using tools and resources.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products and services.
• Document work accurately and update accounts as needed.
• Contribute to customer satisfaction improvements and business performance.
• Offer additional products and/or services.
• Document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service

Effective communication

Multitasking

Attention to detail

Team player

Empathy

Computer literacy

Education

High school diploma

Tools

PC navigation

Job description

Concentrix in Iloilo City is seeking a Customer Service Advisor to support customers via calls or online channels, resolving routine problems and ensuring quality service. You will greet clients professionally, document interactions, and leverage knowledge of products to assist and upsell where appropriate.

The role emphasizes teamwork, accuracy, and empathy to deliver satisfactory customer experiences in a fast-paced environment.