Digital Intake Customer Support Advisor

Concentrix; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix in Cagayan De Oro is seeking a Customer Service Advisor - Digital Intake to support customers via inbound/outbound calls and online channels. You will resolve routine questions and ensure service quality.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, strong communication, and computer skills. Join a global team delivering care with empathy and efficiency.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with strong attention to detail.
• Multitasking ability; adaptable to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Team player or able to work independently.
• Demonstrate patience in all customer contact situations.
• Ability to rotate shifts as needed.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify requirements and use tools to provide resolution.
• Listen attentively; build rapport with customers.
• Greet customers courteously per procedures.
• Maintain knowledge of client products/services.
• Document accounts accurately.
• Contribute to customer satisfaction improvements.
• Offer additional products/services.
• Use call tracking database to record information.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

Computer skills

Multitasking

Teamwork

Patience

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in Cagayan De Oro is seeking a Customer Service Advisor - Digital Intake to support customers via inbound/outbound calls and online channels. You will resolve routine questions and ensure service quality.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, strong communication, and computer skills. Join a global team delivering care with empathy and efficiency.