Customer Experience Advisor - Digital Intake

Concentrix; Bacolod; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix in Bacolod, Philippines, is hiring a Customer Service Advisor - Digital Intake to assist customers via inbound and outbound calls and online channels, delivering service and resolving routine problems for our clients' products and services.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, solid computer navigation, and a customer‑focused mindset.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and quick to adapt to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations.
• Ability to rotate shifts, as needed.
• Job requirements may vary by country and will not contravene any local laws.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding and use resources to resolve issues.
• Listen to customer needs; demonstrate empathy and build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work including proper account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Computer navigation

Attention to detail

Multitasking

Teamwork

Patience

Flexibility

Education

High school diploma

Job description

Concentrix in Bacolod, Philippines, is hiring a Customer Service Advisor - Digital Intake to assist customers via inbound and outbound calls and online channels, delivering service and resolving routine problems for our clients' products and services.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, solid computer navigation, and a customer‑focused mindset.