Customer Service Advisor — Digital Intake Specialist

Concentrix; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Manila is seeking a Customer Service Advisor for Digital Intake to support customers via calls and online channels. You will clarify needs, resolve routine issues, and guide customers with empathy while maintaining accurate records.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a busy contact center environment. Shift flexibility is required to meet program needs.

Qualifications

• High school diploma or equivalent.
• 0–6 months of relevant experience preferred.
• Strong customer service orientation.
• Clear written and verbal communication abilities.
• Ability to multitask in a fast-paced environment.
• Reliable with good attention to detail.
• Willingness to rotate shifts as needed.

Responsibilities

• Handle inbound and outbound calls and online inquiries to support customers.
• Provide resolution to routine questions about client products or services.
• Maintain knowledge of client offerings and update documentation as required.
• Document interactions and retrieve information in the call tracking database.
• Strive to meet or exceed contractual KPIs and contribute to customer satisfaction.

Skills

High school diploma

Customer service

Computer skills

Written and verbal communication

Attention to detail

Multitasking

Team player

Patience

Shift flexibility

Job description

Concentrix Manila is seeking a Customer Service Advisor for Digital Intake to support customers via calls and online channels. You will clarify needs, resolve routine issues, and guide customers with empathy while maintaining accurate records.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a busy contact center environment. Shift flexibility is required to meet program needs.