Digital Customer Care Specialist

Concentrix; Iloilo City; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Concentrix Iloilo City is seeking a Customer Service Advisor for Digital Intake. You will handle inbound/outbound calls and online inquiries, resolve routine issues, and uphold service standards.

You will use decision-support tools, document interactions, and strive to build rapport while maintaining accuracy and empathy. This role requires a high school diploma and is suitable for candidates with up to six months of relevant experience; shift rotation may apply.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate clearly, both written and verbally.
• Dependable with strong attention to detail.
• Able to multitask and adapt to changes quickly.
• Patient and professional in all customer interactions.
• Able to work as part of a team or independently.
• Shift rotations may be required.
• Location and program may vary by country.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify requirements and use resources to resolve issues.
• Listen with empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare accurate work and notch accounts as needed.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Computer literacy

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix Iloilo City is seeking a Customer Service Advisor for Digital Intake. You will handle inbound/outbound calls and online inquiries, resolve routine issues, and uphold service standards.

You will use decision-support tools, document interactions, and strive to build rapport while maintaining accuracy and empathy. This role requires a high school diploma and is suitable for candidates with up to six months of relevant experience; shift rotation may apply.