Customer Support Specialist - Empathy & Solutions

Concentrix; Iloilo City; Hybrid; PHP 288,000 - 360,000; Full time

Job summary

Concentrix is hiring a Customer Service Advisor at Iloilo City to interface with customers via inbound/outbound calls or online channels. You will resolve routine problems, greet customers professionally, and maintain knowledge of client products and services in a fast-paced environment.

The role requires effective communication, patience, and the ability to work as part of a team or independently, with potential shift rotations as needed. This position is based in Iloilo City, Philippines.

Qualifications

• High school diploma required; 3–6 months of relevant experience preferred.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services when appropriate.
• Track, document and retrieve information in call tracking system.
• Respond to inquiries by referring to published materials or more senior staff.

Education

High school diploma

Job description

Concentrix is hiring a Customer Service Advisor at Iloilo City to interface with customers via inbound/outbound calls or online channels. You will resolve routine problems, greet customers professionally, and maintain knowledge of client products and services in a fast-paced environment.

The role requires effective communication, patience, and the ability to work as part of a team or independently, with potential shift rotations as needed. This position is based in Iloilo City, Philippines.