Digital Intake Customer Support Specialist

Concentrix; Pasay; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix seeks a Customer Service Advisor for Digital Intake at MOA, Pasay City. The role involves handling inbound/outbound calls or online inquiries, delivering excellent service, and resolving non-routine issues in line with client requirements.

Candidate profile emphasizes a high school diploma with some customer service experience, strong communication and computer skills, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is required.

Qualifications

• High school diploma preferred with six+ months of customer service experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate clearly, both written and verbal.
• Able to learn quickly with good problem-solving skills.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client requirements.
• Meet contractual KPIs and resolve non-routine problems.
• Greet customers courteously and build rapport.
• Maintain knowledge of client products/services and document accurately.
• Suggest additional products/services and track information in the call system.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team player

Attention to detail

Rotating shifts

Education

High school diploma

Tools

Computer skills

Job description

Concentrix seeks a Customer Service Advisor for Digital Intake at MOA, Pasay City. The role involves handling inbound/outbound calls or online inquiries, delivering excellent service, and resolving non-routine issues in line with client requirements.

Candidate profile emphasizes a high school diploma with some customer service experience, strong communication and computer skills, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is required.