Digital Intake Specialist — Customer Care & Solutions

Concentrix Philippines; Murcia; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Philippines in Bacolod City is seeking a Customer Service Advisor for Digital Intake. The role involves handling customer inquiries, meeting KPIs, and providing accurate information with empathy in a fast-paced environment.

Ideal candidates have a high school diploma with some experience, strong communication skills, computer literacy, and the ability to multitask while working well in a team or independently.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Good written and verbal communication skills.
• Reliable with attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Team player who can also work independently.

Responsibilities

• Ensure services meet contractual KPIs.
• Clarify requirements and provide resolution using resources.
• Listen attentively, show empathy, build rapport.
• Greet customers courteously according to procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services when appropriate.
• Track and retrieve information in call databases.
• Respond to inquiries by referring to materials or staff.

Skills

Customer service

Computer literacy

Communication skills

Detail oriented

Multi-tasking

Teamwork

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix Philippines in Bacolod City is seeking a Customer Service Advisor for Digital Intake. The role involves handling customer inquiries, meeting KPIs, and providing accurate information with empathy in a fast-paced environment.

Ideal candidates have a high school diploma with some experience, strong communication skills, computer literacy, and the ability to multitask while working well in a team or independently.