Digital Intake Customer Support Specialist

cnx; Baguio; On-site; PHP 223,000 - 290,000; Full time

Job summary

Cnx in Baguio is seeking a Customer Service Advisor for Digital Intake to support clients via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and maintain product knowledge while delivering courteous service.

The role requires a high school diploma with some experience, strong communication, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts and collaborate with the team is essential.

Qualifications

• HS diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Detail-oriented and dependable.
• Flexible and able to multitask in a fast-paced environment.
• Team player able to work independently.
• Patience in customer interactions and professional tone.
• Able to rotate shifts as needed.
• Location-based program may require additional skills.

Responsibilities

• Handle customer inquiries via inbound/outbound calls and online channels.
• Provide factual, timely information and resolve routine problems.
• Clarify requirements, document interactions, and upsell where appropriate.
• Maintain knowledge of products/services and usage of call tracking database.
• Demonstrate empathy, greet customers professionally, and build rapport.
• Collaborate with team and adapt to shift rotations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Empathy

Flexibility

Patience

Digital literacy

Education

High School Diploma

Tools

Call tracking database

Job description

Cnx in Baguio is seeking a Customer Service Advisor for Digital Intake to support clients via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and maintain product knowledge while delivering courteous service.

The role requires a high school diploma with some experience, strong communication, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts and collaborate with the team is essential.