Customer Care Specialist - Digital Intake & Support

Concentrix; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Mandaluyong City is seeking a Customer Service Advisor to handle customer inquiries via calls and digital channels. You will provide service support and resolve routine problems related to client products and services, ensuring KPI targets are met.

The role requires strong communication, PC skills, and a patient, detail-oriented approach. You will rotate shifts and work as part of a team, providing courteous, professional service in a high-volume environment.

Qualifications

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Responsibilities

• Handle customer inquiries via inbound/outbound calls or internet as required
• Clarify requirements and provide resolutions using available resources
• Demonstrate empathy and build rapport with customers
• Greet customers professionally and maintain courteous service
• Maintain basic knowledge of client products/services
• Document work accurately and complete accounts notes
• Participate in activities to improve customer satisfaction and business performance
• Offer additional products or services when appropriate
• Track and retrieve information in call tracking systems
• Refer inquiries to published materials or senior staff when needed

Skills

Customer service orientation

Written and verbal communication

Multitasking

Teamwork

Patience

Attention to detail

Independent work

Education

High school diploma

Tools

PC navigation

Job description

Concentrix Mandaluyong City is seeking a Customer Service Advisor to handle customer inquiries via calls and digital channels. You will provide service support and resolve routine problems related to client products and services, ensuring KPI targets are met.

The role requires strong communication, PC skills, and a patient, detail-oriented approach. You will rotate shifts and work as part of a team, providing courteous, professional service in a high-volume environment.